WE DO B2B

The Art of the Customer Interview Freyja Spaven

Senior Marketer
Freyja on

The Art of the Customer Interview

Join BlueOcean Senior Marketer, Freyja Spaven, on a thought-provoking and practical discussion about the B2B Marketer’s superpower, nailing customer interviews. 

Freyja reveals effective strategies for conducting powerful customer interviews that go beyond surface-level feedback. 

·       Learn how observing customer environments and engaging with various levels within a client’s organization can lead to richer, more actionable insights. 

·       Discover practical tips on building relationships with sales teams and maintaining client trust

·       All while gathering comprehensive feedback that can transform product development and marketing strategies. 

Connect with Freyja on LinkedIn

Connect with BlueOcean on LinkedIn

Watch The Art of the Customer Interview on YoutTube Listen to The Art of the Customer Interview on Spotify Listen to The Art of the Customer Interview on Apple Podcast

Latest Podcasts

What Does it Take to Win? Lessons from Two Legends

Fisher & Paykel Healthcare

Tune in to the latest episode of We Do B2B as we chat with Bhavi Ogra and Julian Liew-Young from Fisher & Paykel Healthcare. Together, they unpack the strategic thinking and real-world tactics behind the Evora Full CPAP Face Mask launch, a campaign that not only revolutionised its market but also took home awards.

View Podcast Info

Accepting the 'Nods' but raising the 'Eyebrows'

Dentsu New Zealand

Check out the latest episode of We Do B2B, where we sit down with Brett Colliver, Chief Creative Officer at Dentsu New Zealand. Brett unpacks the anatomy of a great idea and shares his powerful “nods and eyebrows” concept – a fresh way to evaluate whether your marketing ideas are truly hitting the mark.

View Podcast Info

Turning Emotion Into Outsized Results

Previously Unavailable

In this episode of We Do B2B, we dive deep into the ever-evolving world of B2B marketing with none other than James Hurman — an innovation leader, best-selling author, and the co-founder of Tracksuit, which is rapidly changing the way the brand tracking is managed and monitored.

View Podcast Info

The Art of the Customer Interview

BlueOcean

Join BlueOcean Senior Marketer, Freyja Spaven, on a thought-provoking and practical discussion about the B2B Marketer’s superpower, nailing customer interviews. 

View Podcast Info

The Product Marketing Advantage

Growth Marketer

What if mastering the deep knowledge of your product could be the key to elevating your sales team's performance and speeding up your sales cycle? In this first episode of season two the Blue Ocean B2B podcast, we chat with James Igglesden, a seasoned business owner and marketer, to explore the pivotal role of product marketers in B2B marketing. 

View Podcast Info

Actionable Insights for B2B Marketing Success

Serko

Ever wondered what it takes to be recognized as Tech Marketer of the Year? Join us on our last episode of this season's "We Do B2B" as we chat with Nick Whitehead, the acclaimed CMO of Serko. Nick generously shares his extensive journey through the SaaS industry, from his initial days at small startups to leading marketing initiatives in Fortune 500 companies. Nick's career offers a blueprint for balancing influence and agility in the tech world. 

View Podcast Info

Launch Lessons from Lovina

Kry10

What if the secret to transforming your marketing performance lies in a laser-focus on your customers' needs and experiences? This episode of #WeDoB2B delves into this crucial topic with Lovina McMurchy, COO and CPO of Kry10, as she shares her remarkable journey from South Auckland to global tech leadership.

View Podcast Info

Mastering “Jobs To Be Done” For Global Growth

TRADIFY

Join us for Episode 23 of #WeDoB2B as we uncover the power of customer-centricity with Ross Howard, Chief Product Officer at Tradify. These are invaluable insights into the 'Jobs to be Done' framework and how it drives successful B2B marketing and product development. Ross delves into the challenges of growth, AI applications, sharing his journey from web design to leading Tradify in simplifying the lives of tradespeople.

View Podcast Info

Putting Marketing in the Middle

Lumin

This episode is packed with invaluable advice for B2B marketers eager to innovate and grow in today’s fast-paced landscape. Join us as we chat with Lucy Mansfield, VP of Growth at Lumin, and dive deep into the pivotal role of marketing in driving company success. Lucy explains how Lumin leverages product-led growth strategies through data-driven insights while fostering a culture of inclusivity and ambition within her team.

View Podcast Info

Measuring the metrics that matter

Revenue Chemists

Learn from Carter Perez of Revenue Chemists as he shares his proven methodology for aligning sales and marketing metrics, demonstrating how a unified approach can bridge traditional departmental divides and enhance both efficiency and effectiveness.

View Podcast Info

For the Love of Payroll

PaySauce

This is a tale of sustainable growth, customer empathy, and leveraging third-party tools to elevate the client experience. We delive into the complexities of B2B marketing with Asantha and co-founder Troy Tarrant, who create simple, compliant payroll solutions for SMEs.

View Podcast Info

Customer Empathy; The Marketer's Superpower

Korey Rubenstein

In this discussion, Korey Rubenstein, a University of Waikato lecturer and @KiwiSaaS community director, emphasises the powerful mix of creativity and strategy that emerging marketers can offer.

View Podcast Info

From Presentation To Performance, Preparation Is Everything

Michael Philpott

For B2B marketers, mastering public speaking is crucial. This episode features Michael Philpott, an expert in executive speaking, who teaches you how to unlock your inner storyteller and excel on the global stage.

View Podcast Info

Why Intuitive Leaders Will Thrive in a Multi-Sapiens Future

Wayfound

In this episode we join the remarkable Tatyana Mamut, as we traverse the fascinating intersection of anthropology and AI, especially when it comes to the intricacies of B2B marketing.

View Podcast Info

The Power of Marketing When the World Falls Apart

Fonterra

This episode is a treasure trove of insight into the seamless synergy between marketing teams and supply chains during the height of the COVID-19 pandemic.

View Podcast Info

Understanding the Business of Business Events

Auckland Convention Bureau

We are thrilled to be joined by Ken Pereira, Head of Auckland Convention Bureau, who takes us behind the scenes of orchestrating gatherings that do more than just bring people together.

View Podcast Info

The Power of New Zealand's Brand Story

NZ Story Group

Witness the evolution of a country's image as we traverse from its enchanting natural beauty to the innovative spirit that fuels this country's B2B success overseas.

View Podcast Info

Uncovering New Zealand's SaaS Success Stories

KiwiSaaS

Delving into the stories of New Zealand's SaaS companies that are quietly making a global impact, with a focus on their challenges, triumphs, and future aspirations.

View Podcast Info

Harmonising B2B sales and marketing

OfficeMax

Embark on a transformative journey with us as we welcome the brilliant Sonja Webb of OfficeMax to "We Do B2B." Sonja, a maestro of revenue enablement, pulls back the curtain on how the alignment of sales and marketing departments can electrify your team's performance.

View Podcast Info

2023 | Celebrating a year of B2B Podcasts

BlueOcean

What a wild ride it’s been for this first year of podcasts!

Starting in June, we’ve released 10 episodes, each diving into different aspects of the B2B landscape.

View Podcast Info

Putting Some Buzz In Your B2B

Girls Get Off

Are you ready to shake up your perception of B2B marketing?

This episode promises to do just that! Our discussion is led by the audacious Viv Conway, founder of the sex toy brand, Girls Get Off.

View Podcast Info

Driving Growth In The New Zealand Tech Sector

Revenue Lab

In this episode, we'll be chatting with Amanda Armstrong from Revenue Lab.

Amanda is a seasoned pro in B2B Marketing and Sales, known for her expertise in generating repeatable, scalable revenue for tech companies.

View Podcast Info

Get the Best Out of Your Agency

Trade Me

In this episode, Sobia Mughal, the B2B Marketing Manager at Trade Me, New Zealand's most influential ecommerce platform, and a valued member of the B2B marketing community, joins Dale Koerner to chat about agency-client relationships, and how to get them firing on all cylinders.

View Podcast Info

Scaling Up a B2B SaaS Startup

Hnry

Brandon Palmer, the marketing manager at Hnry, joined host to talk about his journey from solo marketer to running a full-fledged marketing department at one of New Zealand's most celebrated B2B SaaS/Fintech firms.

View Podcast Info

The Big Double 'D' Debate

BlueOcean

In this episode, Dale and Shannon explore the ongoing debate between marketing legends Mark Ritson and Byron Sharp on differentiation verses distinctiveness.

But here's the twist: They discuss how this debate has played out in the marketing world and what it means for B2B businesses in Aotearoa, New Zealand.

View Podcast Info

How to Pitch a Brand Refresh

BlueOcean

In this episode, Dale Koerner and Shannon Bayliss walk you through the essentials of a successful B2B brand refresh. You'll learn how to kickstart with a strategic roadmap, involve key stakeholders, build trust, collaborate with sales, decide what to keep or change, use data and tools for smart decisions, infuse creativity with facts, and understand the ongoing journey of a brand refresh.

View Podcast Info

Why the Fork Are We Doing a Podcast

BlueOcean

In this episode, our host Dale Koerner and our producer Louis Bolton get to unpicking the world of B2B podcasting.

No fancy jargon or stiff suits here - just real conversations about why the heck we're doing a podcast.

View Podcast Info

Unclogging a Constipated B2B Sales Funnel

BlueOcean

In this episode, we’re talking with Lee Hunter about the sales funnel and why it’s essential for starting conversations with potential clients.

We’ll explore how marketing can help unclog the funnel, focusing on generating leads and making conversions.

View Podcast Info

Trust – The Real Currency of B2B

BlueOcean

Get ready to redefine how you view trust in the B2B world.

Together with our CEO and Co-Founder, Roland Leemans, we promise to guide you through understanding the enormity of trust and how it is not just an emotional virtue, but a key currency in the B2B context.

View Podcast Info

Building Commercial Confidence

BlueOcean

In this episode of We Do B2B, host Dale Koerner welcomes Henrik Arlund, COO and Co-Founder of BlueOcean, to discuss alarming research from the B2B Institute.

The data reveals a misalignment between businesses’ objectives and their belief in marketing’s contribution.

View Podcast Info
More Podcasts
© Copyright 2024. All Rights Reserved. PRIVACY POLICY